Privacy Policy

Last updated: November 9, 2025

Conplexus LLC ("Conplexus," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or interact with our services.

Your use of our services is governed by both this Privacy Policy and our Terms of Service. Please review both documents carefully.

1. Information We Collect

We only collect information necessary to operate our website, respond to your inquiries, and improve our services.

1.1 Information You Provide Directly

Contact Form Submissions

When you submit the contact form, we collect:

• Your name
• Your email address
• Your message content

This information is processed on our servers and then delivered to our email system (Zoho Mail). We use this information exclusively to respond to your inquiry.

We do not sell or share this information with third parties unless required by law.

1.2 Information Collected Automatically

If you consent to analytics tracking, we collect aggregated usage data through Google Analytics, including:

• Pages viewed
• Browser type
• Device type
• Session duration
• Approximate geolocation (anonymized)

IP anonymization is enabled by default. Analytics are disabled unless you opt in using the consent banner.

You may revoke consent at any time using the "Analytics settings" control in the site footer.

1.3 Cookies and Local Storage

We use:

• localStorage to store analytics consent preferences
• Optional analytics cookies (only after opt-in)

No tracking occurs prior to consent.

2. How We Use Your Information

We use your information to:

• Respond to messages sent through our contact form
• Improve website performance and navigation
• Maintain security and prevent abuse
• Comply with legal requirements

We do not use your information for marketing without explicit consent.

3. Data Processors

We rely on trusted third-party service providers to deliver our website and services:

These processors may receive anonymized or operational data as part of providing their services. We maintain Data Processing Agreements where applicable.

4. Data Retention

We retain data only as long as necessary for the purposes described:

• Contact form submissions: 90 days (unless your inquiry requires longer follow-up for support purposes)
• Analytics data: 26 months (Google's default retention period)
• Consent preferences: Until cleared by you (stored in your browser's localStorage)

You may request deletion at any time.

5. Your Rights

You have the right to:

• Access personal information we hold about you
• Request deletion of your personal data
• Withdraw analytics consent
• Ask questions about how your data is handled

Contact support@conplexus.com to exercise these rights.

6. Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

7. No Sensitive Data

Our services and website are not intended for storing sensitive information, including:

• Protected Health Information (PHI)
• FERPA-protected student identifiers
• Social Security numbers
• Financial account information
• Government-issued IDs

Do not submit sensitive data through the contact form.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

If you believe information has been collected from a minor, contact us immediately.

9. International Visitors

Our website is operated in the United States. If you access our site from outside the U.S., you consent to the transfer and processing of your information in the United States.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will update the "Last Updated" date at the top of this page.

Continued use of our website after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions, concerns, or data requests, contact: support@conplexus.com